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NEWS IN BRIEF
MAMMOTH
The Ultimate
All Terrain
Tracked Forklift
u
Lift capacity to 2000kg
u
1375kg for easy transport
u
3 models available
Visit our website for more details
www.aspacgroup.com.au
3/84 Hallam South Road, Hallam Vic 3803
Ph: 03 9796 4254
Mammoth.indd 1
28/4/11 7:49:15 AM
32 | ACCESS
in
ACTION | AUGUST 2012
ACCESS in ACTION
Haulotte has a
new Product Support
Coordinator with the
appointment of Brad
Kennaugh into the role
who will be responsible
for phone and technical
support, product
training and warranty
administration for all
Haulotte products and
services.
Brad has been with
Haulotte Australia for
seven years, starting
with the company as a
service technician. After
some years with Haulotte,
Brad moved into training as
a Product Support Trainer
working in the Level 1 Product
Training program.
Following a couple of years
in the training role, Brad went
back on the road for Haulotte
as a Senior Field Technician.
Training role brings out the passion
Snorkel sub-contracted
after-sales care in Queensland
to service provider EPMS back
in 2009; but the company has
now decided to bring it back
in-house.
From July 1, 2012, Snorkel
will provide direct service
support and spare parts
distribution from its
Queensland facility and EPMS
will no longer be the
authorised after-sales
representative for Snorkel.
Snorkel already provides
direct after-sales care to
customers in the rest of
Australia.
Matthew Elvin, President of
Snorkel Australia, said: “We
believe the integrated sales
and service model provides our
customers with the best
possible level of support.
“Over the coming months,
Snorkel will be expanding
its Meadowbrook team by
creating up to 10 jobs and
further investing in tools and
equipment to support our
Queensland customer base.”
Snorkel moved its
Queensland branch to
Meadowbrook, south of
Brisbane, in 2009. The
16,000sqm facility includes
300sqm of office space, along
with product support
capabilities and a warehouse
for machines and spare
parts. Snorkel has appointed
a new Service Supervisor in
Meadowbrook and is recruit-
ing workshop technicians and
field service engineers.
Contact: 02 9609 8500.
HR
Snorkel sales and service in
Queensland
HIGH RISK LICENCES AND
RENEWALS (WP)
The EWPA advises all States now have a
High Risk Licence renewal program.
“In theory holders of a HR license will
be sent a letter to tell them what to do.
The problem is people may have moved
since getting their HR license, so may
end up having an invalid licence. Check
if your HR licence has been upgraded
to the new photo ID type. If not contact
the local WorkCover Department.”
LOADING AND
UNLOADING EWPS
The EWPA recently became aware of
the removal of the exemption for a
WP licence for loading and unloading
EWPs in QLD and NSW. “If you load or
unload EWPs you are now required to
hold a WP licence,” EWPA HQ advised.
“It is now mandatory drivers
transporting boom lifts over 11m have
a WP license if they load or unload a
boom. This is now law in NSW, ACT, NT
and QLD. The EWPA will develop a brief-
ing note on the current regulations.”
When the recent opportunity
arose for the role of Product
Support Coordinator, Brad took
it, and is now settling back into
the training role.
“Fundamentally, our direction
at Haulotte now is more
focused on the customer and
on information for customers.
In line with providing the best
information for our customers,
we make sure our training is
at the pointy end of industry
standards,” Brad said.
Haulotte has now embarked
on a European program for
its trainers and for training
which ensures all Haulotte
Product Support personnel
have been Haulotte trained
to international (ISO)
Standards.
“Our philosophy behind
training is to be very
professional. We travel
to client requirements
and conduct training at
customer sites or conduct
training internally at our
Dandenong facility.
“Basically, we train where
we have access to Haulotte
equipment to give hands-
on experience with Haulotte
equipment. We find people
learn better if they have hands
on experience.
“Training represents a large
investment by Haulotte and is
a complete part of the overall
equipment package when you
buy Haulotte.
“I’m very keen and eager and
passionate about training and
these days,” Brad said.
Contact: 1300 207 683 or visit:
www.haulotte.com
HR
Brad Kennaugh Product Support Coordinator