Hire and Rental News - February 2016

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ACCESS in ACTION
Greg will oversee the Terex AWP parts
team and he will be responsible for
inventory management across Australia.
He will also oversee customer relations,
sales, forecasting and reporting.
Greg joined Terex in 2012, where he
worked closely with the AWP Asia Pacific
leadership team to develop integrated HR
strategies and business solutions.
“The Genie team is a customer-support-
focused organisation and we wanted to
Genie appointment of Customer Support Manager – Parts
recruit someone who will comfortably
maintain our position as number one for
industry-leading aftermarket support,”
Mitch Ely, National Operations Manager,
Terex AWP, Australia said.
“Therefore, we weren’t looking for a
parts inventory specialist but for a leader
who can steer the Parts department to
maintain its industry-best position for
customer service,” Mitch said.
Greg’s strengths include implementing
and overseeing talent management
programs and delivering leadership
development programs.
“Greg’s role within our HR team gives
him a unique knowledge of our business,
and he understands the level of customer
support we expect to deliver,” Mitch said.
Greg will be the main point of contact
with the new distribution centre Terex
opened in Singapore, which is expected
to slash the delivery time of parts to
Australia. Genie parts were formerly
accessed from the US and Europe.
“Now parts will be stored in Singapore,
which will reduce lead-times to Australia
from six weeks to one week,” Mitch said.
The appointment of Greg Mutimer was
an opportunity for Terex AWP to align the
parts function with its customer support
model which encompasses its parts,
service, PDI and fleet replacement teams
under one umbrella.
“By combining these departments, we
believe we can standardise the customer
support experience and improve
responsiveness,” Mitch said.
One of the notable changes to the
company’s customer support since Greg’s
appointment is the centralisation of the
Terex AWP customer call centre.
“Previously, our customers would put
all parts calls through to their local state
or territory branch. Now these calls
will be directed to a national support
centre, which enables our customers
anywhere in Australia to access our parts
department between 7am and 6.30pm
Monday to Friday,” Greg said.
Visit:
“The compact dimensions of the 260
TJ (width 2.42m x 10.80m) optimise
manoeuvrability on cluttered construction
sites and transport is synonymous with
time-saving and safety.
"They can easily avoid obstacles because
of their all-terrain characteristics (four
steering wheels/crab mode), so they
can more easily access the working
area,” Samuel Viaud, Maniaccess Range
Marketing Manager said.
This access platform is also fitted with
a jib, which will provide greater usage
flexibility to operators.
“Fitted with a 400kg capacity basket, the
260 TJ allows three people to work over
the whole of the machine’s load chart,”
Samuel said.
“The Euro III A (45hp) Kubota engine
gives the 260 TJ the power necessary to
Telescopic access platform – the 260 TJ
The Manitou 260 TJ launched at APEX 2014, has a working height of 26m, and an
elevation structure on an articulated fulcrum which makes it possible to get really close
to buildings for a better working area and productivity gains.
travel over all-terrain surfaces.
“Combined with electronic management
of engine speeds by stages, it allows
linear translation of the basket when
telescoping the boom, ensuring comfort
and safety for the operator while limiting
the environmental impact (reduced
consumption and noise).
"The engine is compliant with European
polluting emission standards in force
since 2013.
“The electronic management contributes
to making horizontal or vertical
movements of the basket during
application along the wall of a building.
These simulated movements are
produced by a unique system of hydraulic
flow management."
Contact: 02 9517 3174 or visit website:
Fitted with a 400kg capacity basket, the 260 TJ allows three people to work
Terex AWP Australia has appointed former Terex HR team member Greg Mutimer
as its new Customer Support Manager for Genie Parts.
Greg Mutimer is the new Customer Support
Manager for Genie Parts
ACCESS IN ACTION • FEBRUARY 2016 32